Terms of Service

Booking & Deposit

A non-refundable deposit of 50% of the total quoted amount is required to confirm and hold your event date. Your date is not secured until the deposit has been received and a signed contract is on file. We are unable to hold dates without both.

The remaining balance of 50% is due in full on the day of the event, prior to setup. Events with an outstanding balance on the day of may be subject to delay.

Guest count and event scope provided at the time of booking are used to determine your quote. Should your needs change, additional guests, additional styling areas, or add-ons, updated pricing will be discussed and confirmed before any additional work is undertaken.

Accepted Payment Methods

• Credit card
• Venmo
• Zelle
• E-transfer
• Cash

All payments must be received in the agreed currency. Receipts are provided upon request.

Cancellation Policy

We understand that plans sometimes change. Our cancellation policy is as follows:

Cancellations must be submitted in writing via email or text message to be considered valid. Verbal cancellations are not accepted.

Cancellation by Us

In the rare event that we must cancel due to an emergency or circumstances beyond our control, you will be offered the option to reschedule your event at a later available date. We will communicate with you as quickly as possible and work to find the best solution.

Setup, Delays & Breakdown

Setup and breakdown dates and times are confirmed at the time of booking. It is the client's responsibility to ensure that venue access is available at the agreed time.

Delays of more than 2 hours from the confirmed setup time may result in a delay fee of $35.00.

Delays of more than 5 hours may result in the inability to complete your event setup. We are a boutique service and may have other events scheduled. If we are unable to proceed due to a client-caused delay of this nature, the deposit remains non-refundable.

Any concerns about timing should be communicated as soon as possible so we can work together to find a solution before it affects your event.

Florals & Design Substitutions

All floral designs are created based on seasonal availability. While we work closely with each client to understand their aesthetic preferences, exact flowers or varietals cannot always be guaranteed due to supply and seasonal factors outside our control.

If a specific flower requested by the client is unavailable, we will substitute it with the next best available option of equal or comparable value and design intent. All substitutions are made with care and your overall aesthetic vision in mind.

Florals, Décor & Material Return

Live florals and perishable arrangements are yours to keep following the event. We love that they find a home beyond the table.

All non-perishable materials, including linens, tableware, chargers, decorative accessories, and any other rented inventory, remain the property of Delicate Flowers and will be collected at the time of breakdown. Items that are damaged, missing, or not returned may be subject to a replacement fee.

Liability & Insurance

Delicate Flowers carries general liability insurance. We take great care with every venue we work in and handle all materials professionally.

While we take every precaution, Delicate Flowers is not responsible for damage caused by guests, venue staff, or other vendors during or after the event. We ask that clients communicate any specific venue requirements or restrictions at the time of booking.

Photography & Marketing

Delicate Flowers reserves the right to photograph completed setups for use on our website, social media platforms, and marketing materials. These images showcase our work and help future clients envision what is possible.

If you prefer that your event not be photographed or shared publicly, you may opt out at the time of signing your contract. Opt-out requests must be noted in writing on your signed agreement.